Return & Refund Policy

Refund & Return Policy for Vapes Empire Australia

At Vapes Empire Australia, we want every customer to be completely satisfied with their purchase. If for any reason you’re not happy with your order, our simple and transparent return and refund process is here to help.

Returns

  • Eligibility: You may return unopened, unused, and undamaged products within 30 days of the delivery date. Items must be in their original packaging.
  • How to Initiate a Return: Please contact us at sales@vapesempireaustralia.com with your order number and reason for return. Once your request is reviewed and approved, we’ll provide instructions for returning your items.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

Refunds

  • Processing: Once we receive and inspect your returned items, we’ll notify you of the approval or rejection of your refund.
  • Timing: Approved refunds are processed within 7 business days and issued to your original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
  • Non-Refundable Items: For health, safety, and hygiene reasons, certain products cannot be refunded once opened or used. This includes:
    • Opened e-liquids, vape pods, or disposable vapes
    • Used coils, tanks, mouthpieces, or hardware accessories
    • Gift cards or promotional items
    • Clearance or discounted items

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us immediately at sales@vapesempireaustralia.com with photos of the issue.

We’ll arrange for a replacement or full refund once the claim is verified.

Exchanges

If you need to exchange an item for a different product or flavor, please follow the return process first. Once your return is approved and processed, you can place a new order for the desired item.

Contact Us

For questions about returns, refunds, or to initiate a return request, please reach out to our support team:

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